Frequently Asked Questions
Expert support for your professional audio journey.
How long does shipping take for beyerdynamic products?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery of your studio gear.
What is your return policy for headphones and microphones?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund.
Do beyerdynamic products come with a warranty?
Yes, most of our consumer and professional electronics include a 2-year limited warranty covering manufacturing defects and hardware malfunctions.
Where can I find replacement ear pads for my DT 770 PRO?
Spare parts, including ear pads and cables, are available in our 'Spare Parts' section on the website to ensure your headphones last for decades.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna for eligible purchases.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.